Team collabration in near inbox: collaborative tool like Slack.
Small chat area with teammembers on incoming customer messages.. That case before answer to guest/client, team can chat in this small chat area and resolve problem and give a better answer to guest/client.
Create another shortcodes for ‘’ready answers’’ in inbox. That way we can quick answer to guest/client with ready-to-use response templates.
Tagging feature: that way we can set rules, automatically classify incoming customer messages.
Search: Search by customer name
Notification for inbox.